Work we can show, results we can measure.
Client details anonymized by agreement. Every number below was measured, not estimated.
From static SOP to interactive training for an Ontario food-distribution client
Example of a post-resource audit quick-win project. Duration: 1 week.
BEFORE
2-page text-only hygiene & health SOP:
-
7 numbered sections
-
no images
-
no way to confirm it was read
7
flat sections
4
lessons
4 lessons across 2 pillars,
zero regulatory content cut.
0
4
graded interactions an employee must pass to complete the course.
100%
deliverable SME-signed with change log.
Why this kind of change matters
Principle / study
Why it tested
Reported result
Why it applies here
Testing effect / retrieval practice
(Adesope, Trevisan & Sundararajan, meta-analysis, 118 studies, Review of Educational Research, 2017)
Learning outcomes when learners take a practice test on material vs. simply re-reading/restudying it.
Practice testing outperformed restudying, moderate effect (g ≈ 0.5), and outperformed no-activity control by a larger margin.
The original SOP has zero self-testing; the course adds 3 graded knowledge-check questions and a graded drag-and-drop activity — exactly the kind of retrieval practice this research measures.
Online food-safety education effectiveness
(Systematic review + random-effects meta-analysis, 12 studies, journal Foods, MDPI, 2024)
Pre- vs. post-training knowledge gains from online food-safety education programs, broken out by learner population
Medium overall effect (Hedges' g = 0.58 across all populations); g = 0.38 specifically for food-industry workers
Results of research in the same industry (food safety), the same population (food handlers/QA staff), and the same delivery shift (text/in-person → online course) as this redesign.